Call for Emergencies: Alabama: 
Frequently Asked Questions
How do I begin service?
To begin service, an application will need to be completed and submitted along with a copy of your deed/lease. Please visit this page to complete the application.
How do I end service?
To end service, please complete a Service Termination form by visiting this page.
You can also call the Customer Service team to end service. Customers in Alabama should call 205-326-3200 and customers in Texas should call 844-631-7779.
How do I update my address and/or contact information?
To update your address and/or contact information, you will log in to your online account by visiting this page. Once logged in, click “My Account” in the upper right-hand corner.
How do I transfer my sewer account to a new location?
A new application will need to be submitted when transferring service to a new location. Please visit this page to complete the Service Termination form for the current address and then complete an application for the new address.
What is my account balance?
What are the different ways I can pay my bill?
We offer 4 different payment options. Payments can be made through your online account, via Bill Pay utilizing your bank’s online payment functions, via ACH Auto Draft by calling Customer Service, or via check which can be mailed with the remit coupon and envelope provided with your bill.
If my service is disconnected for non-payment of insufficient funds and I make a payment, is my service automatically reconnected?
If service is disconnected and then a payment is made, please contact Customer Service by calling 205-326-3200 (Alabama) or 844-631-779 (Texas) so a work order can be created to have service reconnected.
What is the phone number to call for safe digging?
Please call 811. USIC will assist on our behalf.
Can I or my plumber turn on/off my water meter or shut off valve?
No, only an IntegraWater operator can turn on/off the water meter or shut off valve. Customers are responsible for any damage to the meter or shut off valve should an unauthorized person access and damage the meter.
What are IntegraWater’s responsibilities for sewer pipeline repairs?
IntegraWater is responsible for the sewer main line. Integrawater is not responsible for sewer lines running from the sewer main line to the residence.